Refund & Return Policy

1. The short version

What	When
Window to start a return	7 days from delivery
Report a damaged or wrong item	Within 48 hours of delivery
Cancel before dispatch	Any time before the courier collects
Pickup or return-to-address arranged	Within 2 working days of approval
Refund issued after we receive the item	Within 7 working days
Money visible in your account	3–7 working days after issue, bank depending
Return shipping cost	Free if our error; otherwise as advised at approval

2. What can be returned

Any piece that is unworn, unwashed and unaltered, with its original tags attached and in its original packaging, within 7 days of delivery.

We cannot accept a return where the item has been worn or washed, the tags have been removed, it has been altered or damaged after delivery, or where the request comes after the 7-day window. Innerwear and socks, where sold, cannot be returned once opened, for hygiene reasons.

3. Damaged, defective or wrong item

If a parcel arrives damaged, or the piece inside is faulty or simply not what you ordered, tell us within 48 hours of delivery with a photo. We will replace it or refund you in full, entirely at your choice, and the return costs you nothing. This is in addition to your rights under the Consumer Protection Act, 2019.

4. Cancellations

You can cancel any time before dispatch — contact us with the order reference and we will stop it. Once the courier has collected the parcel it has to be handled as a return.

For a prepaid order cancelled before dispatch, the full amount is refunded to the original payment method within 5 to 7 working days. Cash-on-delivery orders have nothing to refund; simply refusing the delivery also cancels the order.

5. How to start a return

1. Write to us at info@crredhill.com, or use the "Need help / return" button next to the order in My Orders.
2. Give us your order reference, which piece, and one line on why — size, fault or change of mind.
3. We confirm the return and arrange a courier pickup where your pincode is serviced, or send you a return address if it is not.
4. Pack the piece with its tags on, in its original packaging where possible.
5. Once it reaches us we check it — usually within 2 working days — and issue the refund.

6. Refund method and timeline

Refunds are issued within 7 working days of the returned item reaching us and passing inspection.

• UPI and other prepaid orders — refunded to the original payment method. Your bank typically credits it within 3 to 7 working days after we issue it.
• Cash on delivery — refunded by bank transfer to an account you nominate. We will ask for the account number, IFSC and account holder name at approval.
• Coupons — where a discount was applied, the refund is of the amount actually paid. A used single-use code cannot be reissued.

Because shipping is free on every order, there is no delivery charge to deduct from your refund. We do not charge restocking fees.

7. Exchanges

The cleanest route for a different size is a return plus a fresh order — that way you secure the size you want immediately rather than waiting for stock to be reserved. Tell us you are doing this and we will prioritise the refund.

8. Refused or undelivered parcels

If a prepaid parcel comes back to us because it was refused or nobody was available after repeated attempts, we refund the full amount once it reaches our warehouse. Repeated refusal of cash-on-delivery orders may lead us to restrict that payment method for the account.

9. Still not resolved?

Escalate to our grievance officer using the process on the grievance page. Complaints are acknowledged within 48 hours and resolved within 30 days. Your statutory rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 remain unaffected.